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Complaint Notification Form

Complaints can be submitted in the form below or sent to the e-mail address reklamacje@controltec.com.pl. The application is considered effective if you send the necessary data in accordance with the attached form (download the form) and receive automatic e-mail feedback.

Fill the form

Detailed information on handling service requests, including in particular the distinction between justified (free-of-charge) and unjustified (paid) service requests related to complaint notifications, have been described in the regulations, available for download at the link: download the Regulations

Note!
In the case of products covered by a non-standard warranty from ControlTec sp. z o. o. (based on written contractual arrangements going beyond the regulations for the standard complaint procedure, in particular the response time to a service request other than that described in the regulations), e-mail notification or sending information via the notification form may be insufficient. In such a case, please follow the non-standard complaint procedure agreed between the parties.

Formularz

DETAILS OF THE PERSON FILING THE COMPLAINT

Name and surname of the person filing the complaint:(*)

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Position of the person filing the complaint: (*)

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E-mail of the person filing the complaint:(*)

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Telephone of the person filing the complaint:(*)

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Name of the company filing the complaint:(*)

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Address of the company filing the complaint:(*)

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PRODUCT TO WHICH THE COMPLIANT APPLIES

Name and serial number o the product:(*)

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Note: the name from the nameplate in the case of a delivered machine or description on the automation cabinet supplied by Controltec or the name from the provided design documentation

Name of the plant where the product is located:(*)

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Tick if:

the name of the company filing the complaint is the same as the name of the plant where the product is located Invalid Input

Address of the plant where the product is located:(*)

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Tick if:

the product is located at the address of the company filing the complaint Invalid Input

Description of the cause of the complaint:(*)

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Note: state what is not working properly; what are the symptoms, effects of malfunctioning, under what conditions the product functions improperly.

ATTACHMENTS

Attach files:

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Attach files:

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Attach files:

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Attach files:

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The maximum allowable size of a single file is 5 MB. The following file extensions are acceptable: .jpg .jpeg .png .avi .mov .mp4 .wmv

Zaznacz: (*)

Proszę zaznaczyć!

Regulations and GDPR(*)

I consent to receiving the newsletter and commercial information from ControlTec Sp. z o. o., ul. Rakietowa 33, 54-615 Wrocław. Consent is voluntary. I have the right to withdraw my consent at any time (the data is processed until the consent is withdrawn). I have the right to access, rectify, delete or limit processing of data, the right to object, to lodge a complaint with a supervisory authority or to transfer data. The Controller processes data as per Art. 6, sec. 1, letter f of the GDPR, whereas the legitimate interest of the Controller is to conduct marketing and promotional activities of its products or services. The Controller of personal data is ControlTec Sp. z o. o. (54-615 Wrocław, ul. Rakietowa 33). The data entered in the complaint form will be processed in order to provide the maintenance service. Invalid Input

The administrator of personal data is ControlTec Sp. z o. o. (54-615 Wrocław, ul. Rakietowa 33). The data entered in the application form will be processed for the purpose of providing the service.